Refund policy

This policy covers orders placed with Kitchwa Shop at a distance. It does not limit your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14-day right to cancel

You may cancel an order for any reason within 14 days after the day you, or someone you nominate, receives the goods. To cancel, email moussaimouss26@gmail.com with your order number and say that you want to cancel. You do not have to give a reason.

You then have 14 days to send the goods back. You pay the cost of the return postage unless the goods are faulty, not as described, or we agreed to collect them.

We refund the price of the goods and the standard delivery charge you paid us. We do not refund extra if you chose a more expensive delivery option than the standard rate, and we do not refund your return postage for a change-of-mind return. The refund is made to the original payment method within 14 days after we receive the goods back, or earlier if we collect them.

Condition of returned goods

You may handle the goods as you would in a shop. If you use them more than that, we may reduce the refund to reflect the loss in value. Send them back unused where you can, in the original packaging, with any parts included.

Faulty or not as described

If something is faulty, damaged in transit, or not as described, email moussaimouss26@gmail.com within a reasonable time with your order number and photos. We will pay the return cost, or arrange a collection, and we will repair, replace, or refund the item under the Consumer Rights Act 2015. A refund for faulty goods includes the outbound shipping you paid us.

How to return

Email moussaimouss26@gmail.com before you post a return so we can confirm the return address. Do not send a return without writing to us first. Put the order number on the outside of the parcel.